Mountainwest Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 54 Reviews
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west valley city, utah
"Fast friendly reasonably priced emergency service."
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north salt lake, utah
"Your tech got my fireplace pilot lit, but I don't think he knew he would be working on a fireplace because he asked me what the problem was with my furnace. When I called to schedule service I asked if you still serviced fireplaces because that what I needed help with."
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sandy, utah
"He explained what he was going to do, since we do not know anything about gas, we always had electric. He checked everything before giving us an estimate of how long it will take to do that job and he made sure that the water heater light was lit. Excellent job!!!!"
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layton, utah
"They installed two furnaces and one air conditioner in one day after we found out that our furnace had major cracks and rust after a routine maintenance. They were quick, careful, informative, and cleaned up everything."
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salt lake city, utah
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kaysville, utah
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park city, utah
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bountiful, utah
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salt lake city, utah
"Checked a problem numerous times when it didn't work and then it started working so did not need to replace that part yet, problem was caused by lack of use on heat mode for furnace."
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bountiful, utah
"He was very polite and when he finished his work on the furnace he went over everything with us that he had done and told us about the condition of the furnace and of its elements."
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centerville, utah
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salt lake city, utah
"On time, good tech, fast repair, good experience."
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north salt lake, utah
"Diagnosis was disputed and proved wrong by a different company. Rusty initially told us we had a coolant leak and then changed the diagnosis to a faulty valve that needed to be replaced. He said there was no way to know how much life was left on the unit so we should go ahead with the $800 repair. Next company (and Internet searches) said we were 13 years into a unit that had a life expectancy of 12-15 years and we should replace instead of repair. We opted to replace our exterior unit. We told them we needed an interior valve repaired as per rustys diagnosis. They said nothing was wrong with it and left it alone. Our air conditioner now works perfectly thus proving the valve was not in need of repair. I would like our diagnostic fee of $89 refunded."
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taylorsville, utah
"The technician was prompt, courteous and very helpful in answering my questions and supplying interesting information for my benefit. He seems to really enjoy what he is doing and it showed in his work"
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salt lake city, utah
"He was VERY thorough and cleaned everything immaculately. He was very detail oriented and spent as much time as it took to get the job done!!"
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salt lake city, utah
"Mr. Anderson came to our home to better understand the size constraints we had for a new water heater. Approximately 1 1/2 hours later he returned and installed a 50 Rheem gas water heater. Daren Anderson is a credit to your Company, as he is truly an expert at his job and was very courteous to my wife and I."
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centerville, utah
"Daren was was very patient, friendly, and explained what he was doing and explained the service offer as well"
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salt lake city, utah
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north salt lake, utah
"Sylvia was on time, well prepared, knowledgeable, and gave sensible advice."
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midvale, utah
"They were very good about explaining the new system to my mother, who is 85 and not very tech savvy."
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north salt lake, utah
"He was on time and fixed the problem. He explained in detail what he did."
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taylorsville, utah
"na"
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murray, utah
"Mark Willerton was very knowledgeable, courteous and professional. Answered all our questions & reviewed all the information"
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salt lake city, utah
"Daren was very helpful and did a great job."
brian B.
taylorsville, utah
"Justin and Greg took their time to do a professional installation and made sure things were done right the first time!"
brian B.
taylorsville, utah
"At first I only scheduled to have my furnace for a bi-annual inspection on Friday. That night (Wednesday) my 16+ year old furnace decided it wasn't going to ignite the gas and would set the furnace into lock down (if the furnace doesn't detect an ignition after 3 tries it goes into lock down for 3 hrs). Oh great, perfect timing..... at least we had a couple of space heaters to tie us through the next couple of days. On Friday, Christian from Mountainwest Service Experts arrived do the inspection. I explained to Christian what happened and he determined that it was the flat surface ignitor that was faulty. But before he repaired it he did a full diagnostic and found that the heat exchanger had developed several cracks which he showed me in the scope-cam. After talking with Christian and getting his expert opinion I decided that it was time to get a new furnace. Christian called Reynold Evans with the sales dept. and I met with him a few hours later. Reynold discussed the various models available and which ones were suitable for my home. I decided on the standard efficiency furnace and AC Unit to be within my budget (The AC unit I currently had was about 22 years old). Although these are not the high efficiency units; in comparison to my old furnace and AC they high tech! Also, it was found that the previous installers of my old furnace did not port the return duct to the fan properly causing the fan motor to work harder to push air through the system. Reynold set the install date for Monday and offered to leave up to four space heaters if we needed them which I thought was a nice touch. Oh Monday I met the Technicians Justin and Greg. They arrived at 8:00 AM and didn't stop till 6:30 PM! Not only did they install a new furnace and AC unit but they had to move my current water heater to the side so they can mount the furnace 90 degrees to the return duct (like it should of been in the first place). The water heater was moved and secured with straps (earthquake) and new copper pipe, ball valves and expansion tank was installed well. Also, they noted that my house didn't have a pressure regulator on the water supply and offered to install one for me as well as replacing the old turn valve with a more robust ball valve for a discounted price. All in all the HVAC and Plumbing work those two did were fantastic. A clean, tidy and professional installation. They took their time to do it right and it shows!!"
enoch S.
salt lake city, utah
"Daren was on time and was very efficient"
charles O.
bountiful, utah
"Great service from all. I believe there is always room for improvement so i never give 10s, hence the 9. Very friendly and clean. From Trent and Drew who came out at 1 AM to Kris , Nate and Garth with the prompt clean install."
thea B.
salt lake city, utah
"I called the day before and got an appt. Daren came during appointed time, called ahead, and was very helpful and pleasant, and did the job efficiently."
debra W.
taylorsville, utah
"Daren showed up on time and completed the work quickly. He understood that I needed to get to work and respected that. He also used booties on his feet which I really appreciated."
tom C.
sandy, utah
"Daren went above and beyond, giving us extra tips when he came to help us on a weekend"
susan L.
salt lake city , utah
"He was able to find the leak and fix it"
julie A.
west jordan, utah
"The service provided seemed to be genuine, job well done, and technician was friendly and helpful."
david L.
holladay, utah
"Daren is knowledgeable and works with us to find a service option that works with our budget and fulfills our need."
catherine J.
salt lake city, utah
"Daren was very professional, timely, and explained everything clearly"
david L.
holladay, utah
"Daren was conscientious, took time to review his work, and explained all services to our satisfaction and was careful about not making a mess."
james K.
holladay, utah
"Daren is a super-star. We trust him and appreciate his professional and caring service"
shane A.
salt lake city, utah
"They did a very good job installing the furnace. They took their time and made it look good in addition to just putting it in place."
james K.
holladay, utah
"Daren was helpful, professional and friendly."
kathleen R.
centerville, utah
"The technicians respected my wish to keep the noise down as my husband works from home, and they did that. They were courteous and left the area they worked in clean. Also, they took the time to make sure they had everything they needed for the rebates."
mike S.
layton, utah
caroline J.
sandy, utah
"The technician arrived within the set time period, he was very polite, professional and repaired the issue very quickly."
megan M.
holladay, utah
"Dennis did a great job of explaining my options and working out the problems of a tricky utility room. Kris and Nate worked very hard, did a great job, didn't leave a mess, and took the time to explain things to our satisfaction."
ronald P.
n. salt lake, utah
"Dennis, the Customer Rep took a lot of time, explaining our options - and the features and benefits of each. The Service Techs, headed by Kris, were on time, explained what they were going to do step by step. After the installation, Kris carefully took time to explain the operation of our new system, and how to maintain it for maximum efficiency and life. Dennis is on his way back to go over all other questions and to help us file for our Rocky Mt. Power rebate! Great team."
paul W.
salt lake city, utah
alex S.
north salt lake, utah
"Overall, excellent friendly service! The team was knowledgeable and took the time to demonstrate the thermostat control features. I was pleased with how quick and efficient the installation went. And finally, I appreciated how clean they left the work area and respectful enough to wear boot covers in my home. Great team! I'd recommend them anytime. Thanks!"
connie B.
north salt lake, utah
"These men were polite and knew what needed to be done. They cleaned up afterward and hauled off our old AC"
michael O.
salt lake city, utah
"Friendly, fast and fair"
karen n.
west jordan, utah
"James was friendly, professional, and explained what he was going to do."
peter L.
murray, utah
"Both Kris & Nate were polite, knowledgeable, and cleaned up after themselves"
william R.
midvale, utah
"My appointment was foe a cooling system tuneup. Tech arrived and went to the outside unit, hooked up his gizmo and proceded to tell me the problems I had with my system. He explained what was wrong and what it would take to repair or replace the system. He never attempted to do a tuneup, charged the $44. He never went inside the house. Didn't check anything but the outside unit."
debra W.
taylorsville, utah
"Your tech called me to let me know his ETA, they respected my house, cleaned up after they were done."
kathy C.
bountiful, utah
"Mike showed up on time. Was user friendly. Fixed an ancient toilet that hadn't worked right after numerous tries by other plumbers. Fixed cast iron sewer line too. Told me about a money saving coupon. Don't send anyone except except Mike!!!!"
kathryn K.
salt lake city, utah
"Extremely considerate and prompt in coming to my "rescue". Very knowledgeable and professional. I had a very screwy system with my washing machine. It was located in a place that would not allow the machine to drain properly. Without going into too much detail, Mike figured out the most effecient and inexpensive way to fix the problem. He is so friendly and helpful. I find dealing with him a pleasure. I have already recommended him to friends. One more thing. I had 4 plumbers come and give me quotes on replace all of my galvanized steel pipes. They all quoted me on replacing water lines and drains. Only Mike went to the trouble to unscrew an access panel to discover that the drains had already been replaced. I often wonder if the other guys would have eventually told me they didn't need to replace the drains. He is extremely helpful, honest and quick to show up when you need him."