Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Back in May, Service Experts Heating and Air Conditioning of Raleigh got a call from a gentleman named Jimmy from the Raleigh community who told Service Experts about a remarkable project he was planning for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She is dependent on a wheelchair to move around and her home was not wheelchair compatible, mainly due to the size of the equipment. When Jimmy became aware of the issue, he thought about remodeling the Tracy family’s house to make it completely wheel-chair accessible. Unfortunately, due to the age of the home, the task was going to be a larger project than he first thought. Looking for another way, Jimmy elected to try turning the Tracy family’s carport into a wheelchair compatible living area, which would contain Kyla’s own playroom, bedroom, bathroom, and kitchenette.

Ready to get started, Jimmy began calling local home service groups, including plumbers, electricians, and building supply companies and all of them said they would be honored to help and donate services and supplies. He asked Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) portion of Kyla’s new mini suite. Our Service Experts employees went over to ask more about the renovation and were amazed by how intelligent and kind Kyla was and they determined they had to be involved.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 heating and cooling system for his daughter’s new living area, but with the generosity of Lennox and RE Michel, Service Experts was able to give Kyla’s family an invoice that read:

“We’re more than honored to present you with a full HVAC (heating and air conditioning) system at not cost as long as we can all have a hug.”

The staff at Service Experts of Raleigh were thrilled to help provide such an incredible girl with a much-deserved place of her own that allows her to maneuver her wheelchair safety and efficiently. But it’s not over yet. Kyla’s family is fundraising to purchase a wheel-chair friendly vehicle to better transport Kyla and her wheelchair. To read more or to donate to the Tracy’s van, please visit their GoFundMe account.

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