How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you have a Nest Thermostat you may have heard about the recent problems and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

But fear no more!

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code?

For additional information, please visit their Nest Support page. For a more basic overview, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not correctly charging the battery, or going down completely. Nest recommends recharging and restarting your thermostat to fix the problem and get it up and going again.

Signs of this issue include the following:
  • the thermostat being offline in the Nest App and disconnected from Wi-Fi
  • the thermostat alerts you that the battery is low and it needs to shut down
  • the thermostat’s animated features are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is dark and unresponsive (you may also observe a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling unit(s)

If your Nest Thermostat will turn on but you can’t control it or it’s performing slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer.

PLEASE NOTE: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t explain why, but if they say don’t do it, DON’T.)

After roughly 10 minutes of charging, disconnect the Nest Thermostat from the USB cable. If the thermostat has turned on during this time, power it off and then turn it back on again, manually restarting the thermostat. Once it has restarted completely, plug it back in to complete charging. After about 60 minutes of charging, detach the Nest Thermostat and restore it to its base.

You should be be ready to go and this point, but again, for more completed instructions and information, please see Nest Support.

If you have gone through both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some backup. Enter us! If Mountainwest Service Experts installed your Nest Thermostat, please feel free to call us at 385-399-0280 or schedule an appointment online. If your Nest Thermostat was not put in by Mountainwest Service Experts, please reach out to Nest Support here.

Additionally, do not let this occurrence concern you about your Nest’s reliability. By owning and properly using Nest, your thermostat is truly saving money for you all hours of the day. When set it up properly, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings daily, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.
Contact Us