Commonly Available Job Positions at Mountainwest Service Experts Heating & Air Conditioning in Salt Lake City Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is responsible for directing and arranging all activities of a Service Experts Heating and Air Conditioning service location. The General Manager manages the P&L, steers sales, and provides leadership to all staff and processes for the location. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician communicates with residential and/or commercial customers to answer questions, resolve concerns, and confirm complete customer satisfaction. The Service Technician also recommends products and services and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs HVAC equipment and accessory installation and start-ups on residential and/or commercial sites. The person in the role also performs installation and service on inside air products and equipment, as well, and has the ability to follow controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist fields customer queries, complaints, and billing issues with the highest degree of courtesy and professionalism to solve customer complaints with a one-call resolution. The Customer Service Specialist is also charged with supporting day-to-day running of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, abiding by company radio and pager processes, dispatches appointments to Service Technicians, Maintenance Technicians, and Installers. The individual in the position also interacts with the customer to ensure the customer is aware of scheduled appointments, respond to inquiries, and to help resolve concerns. The Dispatcher effectively plans and routes the most appropriate technicians using established company processes.